Effective Date: July 2025

Welcome to Calls Point! By using our website and services, you agree to follow these Terms of Service. Please read them carefully to understand your rights, responsibilities, and how we operate. If you do not agree with these terms, kindly do not use our site or services.

Our website address is: https://callspoint.com

1. Acceptance of Terms

By accessing our website, using our services, or submitting any form on our platform, you confirm that you are legally able to enter into binding contracts and that you agree to comply with these Terms of Service and all applicable laws and regulations.

2. Services We Provide

Calls Point offers a wide range of business services, including:

• Inbound & outbound call center solutions

• Live chat support

• Lead generation

• Digital and social media marketing

• Online booking support

• Email & back-office operations

Our goal is to provide businesses with scalable communication and customer engagement solutions.

3. User Accounts

You may need to create an account to access certain features of our website or services. When registering:

• You agree to provide accurate, complete, and updated information.

• You are responsible for maintaining the confidentiality of your login credentials.

• You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate your account if we suspect any misuse or violation of our terms.

4. Acceptable Use Policy

While using our site and services, you agree not to:

• Use our platform for any unlawful, harmful, or fraudulent activity.

• Upload or transmit viruses or any other malicious code.

• Attempt to gain unauthorized access to our systems or other users’ data.

• Post spam, offensive, or misleading content.

• Use our services in a way that damages, disables, or overburdens our servers.

Violations may result in suspension, legal action, or permanent banning from our platform.

5. Payments & Billing

Some of our services may involve payment. When you purchase a service:

• You agree to provide valid and current payment information.

• All fees are due as per the agreed billing schedule.

• Late or failed payments may lead to service disruption or cancellation.

All pricing and billing terms will be clearly outlined in your service agreement or invoice.

6. Intellectual Property

All content, branding, logos, software, and materials on Calls Point’s website are either owned by us or licensed for our use.

You may not reproduce, distribute, modify, or use any part of our content without our written permission, except where otherwise permitted by law.

7. Third-Party Links and Content

Our site may contain links to third-party websites or services. These are provided for convenience and do not imply endorsement. We are not responsible for the content, practices, or policies of external websites. Please review their terms and privacy policies separately.

8. Service Availability

We aim to provide uninterrupted service, but we do not guarantee continuous availability. There may be times when the site or specific features are temporarily unavailable due to maintenance, updates, or technical issues.

We will strive to notify users of scheduled maintenance whenever possible.

9. Limitation of Liability

While we strive to provide accurate and high-quality services, Calls Point shall not be held liable for:

• Any indirect, incidental, or consequential damages

• Loss of data, profits, or business opportunities

• Issues caused by third-party services or tools we integrate with

• Any decisions made based on information from our website

Use of our website and services is at your own risk.

10. Termination of Service

We reserve the right to suspend or terminate your access to our website or services without prior notice if:

• You breach these Terms of Service

• You engage in harmful or abusive behavior

• Required by law or regulatory authorities

You may also request to cancel your account or service agreement at any time, subject to our cancellation policy.

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our operations or legal obligations. We’ll notify users of significant changes, and your continued use of our services after changes means you accept the updated terms.

12. Governing Law

These terms are governed by and interpreted in accordance with the laws of Pakistan, and you agree to submit to the exclusive jurisdiction of the courts located in Lahore, Pakistan.

13. Contact Us

If you have questions, concerns, or feedback about these Terms of Service, we’d love to hear from you. You can reach our support team through our Contact Page or by emailing us directly.