Live Chat & Email Support Services
Multilingual Real-Time Assistance for Your Online Customers
At Calls Point, we offer professional Live Chat and Email Support Services designed to enhance your customer experience and build lasting relationships. Whether you’re running an e-commerce store, a service-based website, or a multinational online platform, we help you stay connected with your customers 24/7.
What We Offer:
✅ Real-Time Live Chat Support
Our multilingual live chat agents are trained to engage with your website visitors in real-time. We assist with product inquiries, service questions, technical support, and even sales queries—ensuring that every visitor receives instant and accurate responses.
We provide humanized conversations, avoiding robotic scripts and focusing on natural communication to boost your customer satisfaction.
Key Features:
Instant response time
Proactive chat initiation
Personalized conversations
Order support and issue resolution
Lead generation through chat engagement
✅ Email Support Services
Our team efficiently handles customer emails with a quick turnaround time. Whether it’s after-sales support, technical queries, complaint management, or general inquiries, our email support specialists provide clear, professional, and empathetic responses that build trust.
Key Features:
Multilingual email handling
Fast response SLA (Service Level Agreement)
Detailed, error-free, and personalized replies
Query categorization and escalation support
Customer feedback collection
✅ Multilingual Support
We understand that global businesses need to communicate in different languages. That’s why our support agents are fluent in English, Arabic, Spanish, French, Urdu, Hindi, and many more languages to help you serve your international audience without barriers.
✅ Why Choose Calls Point for Live Chat & Email Support?
24/7 Availability: Never miss a customer inquiry, day or night.
Customized Support Scripts: We tailor responses according to your brand voice.
Experienced Agents: Trained professionals with customer service expertise across multiple industries.
Boost Conversions: Turn queries into sales by offering quick solutions.
Scalable Solutions: From startups to enterprise-level operations—we scale as your business grows.